FAQ Questions You Might Have

The cloud service is available in all countries where HeimVision Cameras are available.

HM 202, HM203, HM205 and HM211 support HeimVision Cloud Service at present.

Heimvision is a pay-as-you-go service (activation code will be automatically sent through email), which means we do NOT support refunds even if it wasn't activacted.

Please input your PayPal email to receive the activation code for your property safety. Activation code will be sent within 1 workday after the order is placed successfully.

No, we will send you an email with activation code after you buy our cloud service, then you can open YCC365 PLUS / PixPlus and input the code, your YCC365 PLUS / PixPlus account will be charged.

There is no storage limit of our cloud service, but the recording time is different among 7/30 days loop recording plans. For example, if you choose 7 days loop recording plan, the videos stored in the cloud will be overwritten every 7 days.

PayPal is only accepted at present. Other payment methods will be accepted later.

Storing the recordings in the cloud is safer and more convenient. You can access to your videos time & space freely, even if the camera is stolen, broken or powered-off.

Currently, monthly plans are not available here. We offer six-month plans and yearly plans.

HeimVision cloud has different plans to meet different needs. Simply select Service Time, Loop Recording Time and Recording Type from Customization, you can customize a plan that is suitable for you.

HeimVision employs AES 256-bit encryption technique that is widely used by numerous banks, ensuring that your data and your privacy is safe and secure.

We offer one-month money back guarantee, and if you need to switch your plan, contact us and we will follow up.

There is no limit to the number of cameras added to your YCC365 Plus (for HM202/HM203 users) or PixPlus (for HM205/HM211 users) account. However, each HeimVision Cloud Plan is valid for one camera only.

There is no limit to the number of cameras added to your YCC365 Plus (for HM202/HM203 users) or PixPlus (for HM205/HM211 users) account. However, each HeimVision Cloud Plan is valid for one camera only.

Yes, select a Motion recording plan from Recording Type. It only enables the camera to record when motion is detected.

There are no hidden fees, once paid and you can enjoy our Cloud service for 6 months or a year.