Night Vision
166° Ultra-wide View Angle
Real-Time Communications
Human Detection
Adjustable Detection Distance
2 Storage Options
Wireless Chime
Whole Footage
Colored Day Vision Colored Day Vision
Clear Night Vision
Featuring the latest AI humanoid recognition technology, HeimVision Greets 1 automatically activates when humans are detected.
Greets 1 features adjustable detection zone through HeimLife App, avoiding feeding alerts to your mobile devices for every single passer-by while noticing you on visitors that you care.
What's in the Box?
Doorbell with Bracket
Chime
User Manual
USB Cable
3M Adhesive Tapes
Torx Hex Key
Phillips Screwdriver
Nameplate Holder
Expansion Pipes & M3x20 Screws
Reset Pins & M3x5 Screws
Copper Wires with 2 U-shaped Terminals
Copper Wires with a U-shaped Terminal & Wire Nuts
Doorbell with Bracket
Chime
User Manual
USB Cable
3M Adhesive Tapes
Torx Hex Key
Phillips Screwdriver
Nameplate Holder
Expansion Pipes & M3x20 Screws
Reset Pins & M3x5 Screws
Copper Wires with 2 U-shaped Terminals
Copper Wires with a U-shaped Terminal & Wire Nuts
How should I do if the wifi connection failed?
Please make sure your doorbell is connecting to a 2.4GHz wifi， not a 5GHz wifi.
Move the doorbell and your mobile device closer to your router when connecting.
Check if the wifi password you entered was wrong or if there are specials symbols in the password.
Make sure the power of your doorbell is enough and your router did not disconnect power.
How can I tell the 2.4G wifi and 5G wifi?
Please try to check the user manual of your router or call the customer support from the seller.if it's still unsolved， please contact us directly.
Do l need to always connect my mobile device to any wifi if I'd like to watch the videos?
No， you don't You can use WLAN or Celluar Data to watch them if only your doorbell is well connected to your router's wifi.
Why does the doorbell push notfications when there are no moving objects?
If there is a visitor pressing the Doorbell Button， you will receive notification in App as well even when motion detection is disabled. If motion detection is enabled， you can go to Settings>Detection Alarm to set the sensitivity to Low and set schedules for motion detection to reduce the false alarms.
What will happen when the micoSD card runs out of space?
The oldest footage will be overwitten by the latest one. Please back up important videos timely or delete the unnecessary videos to release more space Alternatively, you can subscribe to a cloud plan.
Does the doorbell work with Google Home or Alexa?
Sorry， this model does not support Google Home or Alexa currently.
Why does the doorbell disconnect to wifi sometimes?
Please check the network connection of your mobile device and the router. If the doorbell can't receive a strong signal please try to move your router closer to the doorbell， or invest in a wifi extender. Make sure the power of your doorbell is enough and your router did not disconnect power.
Can I disable motion detection?
Yes， you can. If you switched it on， you can goto the interface of Live Video， then tap on Motion Detection to disable it， or go to Settings>Detection Alarm>Motion Detection to switch it off.
How many doorbells can l connect to the same account?
You can add many as you can， but we recommend 10 doorbells at most for better experience.
How many chimes can be paired with the same doorbell?
There is no limitation on the number
Why can't I receive the push notifications on the mobile device?
Make sure you have allowed HeimLife App to push notifications to your mobile device. When you watch the live view from the doorbelL you will not get the notifications. Go to Settings to check if the option of Receive Notications is switched on.
How many accounts can a doorbell share with?
There is no limitation on the number.
Can l directly watch the videos on a computer via a browser?
Sorry, this product does not support it currently.
